Returns/Refunds
The following conditions will not qualify for any refunds or returns:
- The products have been opened, or, the customer has sampled and does not like the products.
- The customer changes their mind or has made a mistake in their order.
- If there is a sudden change of price. Prices are subject to change without prior notice due to the dollar fluctuation exchange rates.
- If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing)
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Goshengoshen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of Goshengoshen.com
*Please note: Goshen is not responsible for the freight costs of returned goods if the cause of return is not Goshen’s fault. If a refund / replacement is agreed upon, this will only be issued once Goshen receives the original items.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on the Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.